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Mission Statement

We are committed to a sustainable future and to improving the social, economical and environmental well being of our civilization. We plant a tree for every purchase you make.

#teamtrees

Free Adhesive Replacement

If your adhesive sticker has lost its sticking effect, you can request a free replacement. Please visit our Adhesive Replacement Page for instructions on how to receive a new adhesive sticker.

The answers to almost all your questions

The FAQs.

What are your shipping options and delivery times?

Shipping Availability: We ship internationally to most countries, except for Israel and Azerbaijan.

Processing Time: Orders are processed and shipped within 1-2 business days after payment confirmation.

Delivery Time: Estimated delivery is 7-14 business days, but this may vary due to customs, high order volumes, or shipping delays.

Shipping Cost: Completely free—no hidden fees at checkout.

Tracking: Some orders may include a tracking number, but it depends on the carrier used. If you don’t receive tracking information, contact us at official.ecoco.store@gmail.com for updates.

What is your return and refund policy?

Return Window: We accept returns within 10 days of receiving your order.

Eligibility: Items must be unused, in original packaging, and with proof of purchase.

Return Process: To start a return, email official.ecoco.store@gmail.com. If approved, we will provide a return shipping label and instructions. Items returned without approval will not be accepted.

Refund Processing: Once we receive and inspect the returned item, refunds are processed within 10 business days to your original payment method. If it takes longer than 15 business days, contact us.

Are your products environmentally friendly and sustainable?

Sustainability Commitment: We are dedicated to a sustainable future and improving the social, economic, and environmental well-being of our civilization.

Eco-Friendly Practices:

  • We plant a tree for every purchase you make.
  • Some of our products are biodegradable, reducing waste and environmental impact.

If you have any questions about specific product materials or sustainability efforts, contact us at official.ecoco.store@gmail.com.

Do you offer discounts or loyalty programs?

  • Yes! Ecoco is committed to a sustainable future and improving the social, economic, and environmental well-being of our civilization.
  • Eco-Friendly Practices:
  • If you have any questions about specific product materials or sustainability efforts, feel free to contact us at official.ecoco.store@gmail.com.

How can I track my order?

Some orders may come with a tracking code, depending on the carrier.

If you did not receive tracking information, email official.ecoco.store@gmail.com with your order details for an update.

If your package is marked as delivered but not received, reach out to us with your full address so we can investigate with the carrier.